Have questions? Check out our "Tips & Tricks" below and our video at the bottom of the page. These are answers to our most frequently asked customer questions.
Adding devices to a previously paired communication circle does not work.
If a communication circle was formed, the settings are saved and remain when powering on again. To add more devices you have to build a whole new communication circle. To do so reset the previously paired ones first by pressing all three buttons simultaneously. Now start the role assignment of all devices you want to pair.
Not all devices I wanted to pair have connected to each other.
Please conduct a reset of all devices (press all three buttons simultaneously).
First assign all participant roles and then assign the moderator role. Otherwise a timeout can occur and no more devices are recognized.
How can I mute the participant (when just two devices used)?
If just two devices are used, the participant mode is active automatically which means both moderator and participant can talk. To mute the participant the moderator presses the talk button twice. This takes you to the moderator mode where the moderator can teach without hearing the participant.
What type of headset can I connect to the CEECOACH?
At this time, only wired headsets can be used with the CEECOACH. While the CEECOACH devices communicate via Bluetooth technology, they do not support Bluetooth headsets or other audio devices. Most mobile phone headsets with 3.5mm connectors will work, but we suggest the headsets on our website that we have previously tested.
How can I connect CEECOACH to my smartphone?
Press the plus and the minus buttons simultaneously. Activate Bluetooth on your phone and search for Bluetooth devices. CEECOACH™ including the last four signs of the serial number (to find on the back of the device) appear on your display. Choose your CEECOACH™ device and the connection will be established.
My CEECOACH blinks red instead of yellow when charging.
Your device was completely discharged (deep discharge). You can charge your CEECOACH™ regularly, but possibly previous settings are deleted.
Although charged for hours my CEECOACH still blinks yellow.
Sometimes there is a small bug that prevents the LED from switching to green, because it does not detect the battery charge level correctly. However, if you unplug it and plug it in again it should turn green. Further, the audio prompts announce the correct battery charge level.
Can I listen to music with my CEECOACH?
At the moment just telephone calls are supported by the current software. However, this feature is planned so look out for new software updates on www.ceecoach-us.com.
I cannot hear my trainer and the trainer cannot hear me.
First make sure the systems have synced properly. Then make sure that the button on the headset cord was not pushed by mistake muting your microphone or both microphones (trainer and student). If you have tried both of these please change your headset with a non-Bluetooth headset with a 3.5 mm jack and see if it works. If it does then you could have a possible headset issue. Email us at email@example.com and get a Return Material Authorization (RMA) number and a return UPS label to send the defective part back for repair or replacement.
I hear a lot of static while using the system.
The headsets are extremely sensitive so make sure that you have the windscreens on the microphone at all times.
How do I stop my CEECOACH unit from changing modes when I attach my headset after turning the unit on?
Make sure you plug your headset in first then turn on your system. The system will stay in the mode you have set.
I cannot reset my system.
This is a possible button issue. Email us at firstname.lastname@example.org and get a Return Material Authorization (RMA) number and a return UPS label to send the defective part back for repair or replacement.
Something is loose in my system.
Check the USB connector on the side of the unit and see if it has moved in any way. Email us at email@example.com and get a Return Material Authorization (RMA) number and a return UPS label to send the defective part back for repair or replacement.